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Contact our support center for questions regarding software installation, product features or use of our products. Technical support is provided for you. Most of the time, our response will be within 24-48 hours in business day.
If you have any problems using our software:

         · Make sure you are using the most recent version of the software.
         · Make sure that you entered the registration code correctly.

     If you still can't solve the problem, you may contact our technical support group. In order to ensure a timely response, we
      ask that you include the following information in your support request email:


         · Information: Your Order ID; Software name and version number; Operating system version.
         · Problem: Include a detailed description of the problem and the error message you received.

     Your complaints, suggestions or cooperation intents about our products or service are welcome at any time through admin@word-pdf-convert.com


 Q1: How to report bugs?
    Please email any bugs to support@support@word-pdf-convert.com with your order your order id;the software name and version; your input and output format; your operation system;
    A detail description of the problem and the error message you received. If possible, you can send the error picture or the ".log"file which is in the installing folder to us. These are
    important for us to solve the problem effectively.

 Q2: How to buy?
   Please click here for detail.

 Q3: How long can I receive my registration code after order?
   Most of the time, users can receive the registration code within a few minutes or hours after order. However, some times for some reason, if you have not received the registration
   information after your purchase, please email to our Sales Team: sales@word-pdf-convert.com to get help. Our Sales Team will find your order information and send you the
   registration code soon

 Q4: I lost my registration code. Can you send me again?
   Yes. Please email to support@word-pdf-convert.com to get your registration info back. Be sure to provide your order ID or email you used to order, so that we can find your purchase
   info from our database

 Q5: Where is the converted file stored?
   By default all the converted video will be stored at "C:\xxx output".

 Q6: what is the function of "output small pdf"?
   (1).Word to pdf:
     When choosing "output small pdf", it can transfer the pdf printer, output text format pdf(the size of file is small),when not choosing it, the software can convert to the image format
     pdf(the size of the file is big)by default.
   (2).Txt to pdf:
     When choosing "output small pdf"the software inside can convert txt (not support Chinese character) to pdf with control. When not choosing it, the software can convert to image
     format pdf(the file size is big)by default.
   (3).Ppt to pdf:
     When choosing "output small pdf", it can transfer the pdf printer(output text format pdf is not colorful) When not choosing it, at the same time, you can not choose"ppt to pdf(image
     format)"the output is image format pdf(the page of ppt is the same as the page of output pdf)
   (4).Excel to pdf:
     When choosing "output small pdf", after converting excel to word it can transfer pdf printer, output text format pdf(the file is small),when not choosing it, it can convert to image format
     pdf(the file is big)directly.
   (5).htm jpg bmp gif tif wmf emf to pdf:
     "output small pdf"can not support the above input formats. when choosing, It can clue on" This function not supports the input files of Pdf,Htm,Html And Picture format."
   (6).pdf to pdf:
     "output small pdf" can not support pdf input format, when choosing, it can clue on"This function not supports the input files of Pdf,Htm,Html And Picture format."If not choose, it can
     copy directly.

 Q7: What is the function of"ppt to pdf(image format)"?
   "ppt to pdf(image format)"is only useful for ppt input format. When choosing it, the convertered pdf is the image format pdf, the pagination is the same as ppt.

 Q8: When choosing" output small pdf",the opened output folder automatically after converting can not find the convertered pdf file, why?
   When converting it can pop up the defined saved path dialog box, when choosing it, the path of saved pdf is the path of saved dialog box.

 Q9: The software can support the input format:
   Office 2000,2003(doc,xls,ppt),office 2007(docx, docm, xlsx, xlsm, pptx. pptm),rtf, txt, htm, html, jpg, bmp, gif, tif, emf, wmf

 Q10: The software can support the output format:
   txt,htm,doc,rtf,xls,pdf,jpg,bmp,gif,tif,tga,rle,png,emf,wmf

 Q11: I bought the software. Can it allow using the same license code in another computer at the same time or transferring it to another user?
   If your old computer can not be used and you can use the original license code continually in the new computer.
   It does not allow using the same license code in different computers at the same time or transferring your code to another user.
   We have discounts if you order two more.

 Q12: How to get registered code to register the software?
   After ordering, you can receive the registered code via email which can be sent to you automatically. The registered version has comprehensive functions that can meet your needs.
   It clears all the limitations and batch converts files. We can provide you with super excellent service.

 Q13: Does the software support command line/API etc scripting?
   The software provides the customized Command line service for server and developer.

 Q14: Can it save the images of the document when converting to htm?
   It can create a folder when converting to htm, the images can be saved in the folder.

 Q15: What is the meaning of "use the mouse to select the switch test and copy, then click convert button"?
   This is the feature of the software. It requires that you must select a part or the whole of the document and click right button to select "copy"then you can click "convert to word/
   convert to rtf" button to convert your PDF file.

 Q16: What difference does have between the trial version, the registered version, the free version ?
   The trial version can convert a part of the text. If it converts images, it will add the watermark
   The free version can convert the whole file besides WORD/EXCEL->PDF. It can convert one file once. Except for it, it has the same functions as the registered version.
   The registered version can convert the whole file. More, it can convert dozens of files once. It removes all the limitations.
   Word->PDF, when select the option of "output smaller pdf file", it can pop up the save as dialog box to save PDF.

 Q17: What is the function of output text file compactly?
   When inputting word,excel,ppt,txt,htm, select the option, the output txt file deletes the redundant blank lines.

 Q18: What is the function of uniting sheets of XLS ?
   Select the option ,it will combine the sheets of XLS to one sheet to convert. Output one file.
   Do not select the option, it will convert each sheet of XLS , the amount of output files is same as the sheets which are not empty.

 Q19: What is the function of separating the pages of doc/rtf?
   Select the option, the amount of output file is the same as the pages of word
   Do not select the option, it will output one file.

 Q20: Do I need to re-register after I re-install the software?
   No. You do not need to re-enter. Our software can memory your registration status.

  Please send your email to:support@word-pdf-convert.com

 
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